Terms & Conditions

 

Important Notice: Products are NOT baked in a nut free zone, so therefore may contain traces of nuts.

 

Deposit

A deposit is required for all cake orders.

A non refundable and non transferable deposit of 50% is payable at time of ordering to confirm your booking. Balance to be paid on or before delivery/collection.

 

Delivery/Collection date cannot be changed once booking is confirmed and deposit is paid (Although we may be able to accommodate depending on circumstances and availability of slot).

 

Delivery/ Collection

Free delivery to Stevenage and surrounding villages, up to 5 miles from SG1 4LR on orders of £55 and over between the hours of 9am to 4pm Monday to Saturday. Deliveries outside these times are subject to charge. All delivery times are booked subject to availability. Distance will be calculated from order point to delivery address (postcode to postcode). We will not deliver to an address without a postcode.

Please ensure someone is available to receive the cake at the delivery address at the agreed time and date. We will only deliver the cake to the given address and will not under any circumstances leave it in a convenient place. If the delivery is unsuccessful the cake will be returned to our premises and it will be your responsibility to collect it. No delivery charge refund will be given.

Collection can be arranged at a mutually convenient time. Due to the busy nature of the business, arranged times need to be adhered to as we cannot guarantee that some will be here after the chosen time.

 

Wedding Cakes

Free delivery and where necessary set up is included in the price of your cake within a 5 mile radius of SG1 4LR. If your venue is outside of the 5 mile radius you will be charged a delivery fee of 40p per mile (return journey).

Distances will be calculated from order point to venue (postcode to postcode).

Cakes that require intricate setting up may incur an additional charge.

Once your cake has been set up at your venue photographs will be taken and Room 4 Cake will no longer be held responsible for any damage incurred after we have left the premises.

If you have hired a cake stand you are responsible for ensuring it is returned complete and undamaged at the agreed time.

The full outstanding balance on wedding cakes is due one month before the cake is required. We will not begin production of any wedding cake until the balance is paid in full.

 

Lead times

Wherever possible, please allow at least 7 days notice for all cakes and orders of 24 cupcakes or more.

For fruit cakes please allow at least 6/8 weeks notice to allow time for flavour to develop.

If you require a cake sooner than the normal notice period, please do contact us, we will try our best to accommodate you.

 

General

Due to their nature cakes and icings may differ in colour and style from the pictures shown. We try our utmost to replicate a cake in a specific style if that is what you require.

 

Quotes are valid for 14 days from the date issued.

 

Gluten free products: Although all ingredients will be gluten free, the product will be cooked in a kitchen where gluten products are used, every precaution is taken to prevent cross-contamination.

 

All special offers and discounts schemes are subject to availability and may change without prior notice.

 

We reserve the right to change these terms and conditions without notice.

 

Complaints

If you have a complaint you should contact us as soon as possible. If the complaint is about your cake you must return it to us within 24 hours of you receiving it. All complaints are investigated thoroughly however Room 4 Cake’s decision is binding and final. (This does not affect your statutory rights)